Frequently Asked Questions
Our team of knowledgeable consultants have answered some of the frequent questions we receive.
If you are looking for further information or would like to ask a question you don’t see here, please reach out, as we would love to hear from you!
You can get in touch via support@farrellouise.com.
About Farrellouise
What makes Farrellouise different?
Farrellouise is a curated house of fine jewelry, crafted exclusively in solid gold with IGI-certified CVD lab-grown diamonds. Every piece is made to order and designed for timeless elegance, so it feels as personal as the moment it celebrates.
Can I try a ring before I commit?
Yes, with our $99 Home Ring Try-On. It can be hard to picture how a design will look on your own hand, so choose the ring you love and we'll craft a sterling silver and CZ replica of that exact design and send it to your home. Wear it, see how it catches the light, and share it with the people who matter to you, so you can order your final ring with complete confidence.
How does the Home Ring Try-On work?
- Choose the ring you love and share your ring size.
- Request your Home Ring Try-On for $99.
- We craft a sterling silver and CZ replica of your chosen design and ship it to you.
- Try it on at your own pace, then order your final ring in solid gold with lab-grown diamonds.
Can I choose my own diamond?
Yes. Many of our engagement rings let you choose your own IGI-certified lab-grown diamond, so you can select the shape, carat weight, color, and clarity that suit you. To learn how each grade affects a diamond's beauty, see our 4C's of Diamond Guide, or book a Virtual Appointment and we'll walk you through it.
Do you offer custom designs?
Absolutely. Whether it's a completely bespoke piece or a personal twist on an existing design, our team will bring your vision to life. Email support@farrellouise.com to begin.
Lab-Grown Diamonds
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds have the same chemical composition, hardness, and brilliance as mined diamonds. The only difference is their origin: they're grown in advanced laboratories rather than mined from the earth. For a deeper look, visit our Lab Grown Diamonds Guide.
What is a CVD lab-grown diamond?
CVD stands for Chemical Vapor Deposition, a technology that grows diamonds layer by layer from pure carbon in a controlled environment. The result is a brilliant, high-quality diamond with the same fire and sparkle as a mined stone.
Are your diamonds certified?
Yes. Every Farrellouise lab-grown diamond comes with an IGI certificate confirming its cut, color, clarity, and carat weight, so you know exactly what you're choosing.
Will a lab-grown diamond pass a diamond tester?
Yes. Made of pure carbon with the same thermal properties as mined diamonds, they register as diamond on a standard tester.
Do lab-grown diamonds keep their sparkle?
Yes. Ranking 10 on the Mohs scale, they're just as durable as mined diamonds and stay brilliant through everyday wear for generations.
Are lab-grown diamonds an ethical and sustainable choice?
Yes. Grown in controlled laboratory environments, they're fully traceable to their origin, offering a conflict-free, responsibly created way to celebrate your story.
Do lab-grown diamonds offer good value?
They do. A lab-grown diamond lets you choose a larger or higher-quality stone for your budget than a mined diamond of similar quality.
Our Jewelry
What metals do you use?
All Farrellouise jewelry is crafted in solid gold, available in 10KT, 14KT, and 18KT, in Yellow, White, and Rose Gold.
Is your jewelry hallmarked?
Yes. Every piece carries an authenticity stamp reflecting its gold purity and quality craftsmanship.
Can I have my ring engraved?
Yes. Complimentary engraving is available on request, a lovely way to mark a date, a name, or a few meaningful words.
How do I care for my jewelry?
Mild soap, warm water, and a soft brush keep your jewelry glowing. Store each piece in its soft-lined box when you're not wearing it. Our Jewelry Care Guide has a full routine for every piece.
Ordering & Delivery
How do I place an order?
You can shop directly on our website by selecting your desired piece, choosing metal type, ring size, and checkout securely. For custom designs, reach out to our support team to start the process.
Can I change or cancel my order?
Since each piece is made-to-order, changes or cancellations must be requested within 24 hours of purchase. Contact support@farrellouise.com for more
Is there any restocking fee at the cancellation?
Yes if you cancel the order after 24 hours, there will be 30% restocking fee. Please contact support@farrellouise.com for more
Will I get a confirmation after placing my order?
Yes, once your order is placed, you’ll receive an email confirmation with your order details and estimated production timeline.
Can I pay in installments?
Yes! You can pay in installments via Shop Pay at checkout. If you require a different financing arrangement, please reach out to us at support@farrellouise.com and we’ll do our best to assist you.
How long will it take to receive my order?
Each piece is made to order by skilled jewelers. Craftsmanship takes 2 to 3 weeks, followed by 7 to 10 days of shipping. You'll receive an email confirmation with your order details as soon as your order is placed.
Do you ship internationally?
Yes. We deliver to the USA, UK, Australia, Canada, and more. Our Shipping Policy has all the details for your destination.
What payment options are available?
We accept major credit and debit cards, Apple Pay, Google Pay, and Shop Pay. You can also pay in installments through Shop Pay at checkout
Resizing, Returns & Exchanges
How do I find my ring size?
Our Ring Size Guide shows you how to measure at home in a few simple steps. For extra reassurance, our advisors are happy to help, or try our $99 Home Ring Try-On to feel the exact design first.
Can I resize my ring?
Yes. We offer one complimentary resize within 1 year of purchase, and any additional resizing is available at a minimal charge. Contact us at support@farrellouise.com and we'll take care of it.
What is your return policy?
We offer a 30-day return window from the date of purchase. To check eligibility and read the full terms and conditions, please visit our Return Policy page. Our team is always happy to guide you through each step.
Contact & Support
How can I reach a client advisor?
Chat with us live, email support@farrellouise.com, or book a Virtual Appointment for one-on-one guidance on choosing your piece.
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