Frequently Asked Questions

Our team of knowledgeable consultants have answered some of the frequent questions we receive.

If you are looking for further information or would like to ask a question you don’t see here, please reach out, as we would love to hear from you!

You can get in touch via support@farrellouise.com.

About Farrellouise

What makes Farrellouise different?

Can I try a ring before I commit?

How does the Home Ring Try-On work?

Can I choose my own diamond?

Do you offer custom designs?

Lab-Grown Diamonds

Are lab-grown diamonds real diamonds?

What is a CVD lab-grown diamond?

Are your diamonds certified?

Will a lab-grown diamond pass a diamond tester?

Do lab-grown diamonds keep their sparkle?

Are lab-grown diamonds an ethical and sustainable choice?

Do lab-grown diamonds offer good value?

Our Jewelry

What metals do you use?

Is your jewelry hallmarked?

Can I have my ring engraved?

How do I care for my jewelry?

Ordering & Delivery

How do I place an order?

Can I change or cancel my order?

Is there any restocking fee at the cancellation?

Will I get a confirmation after placing my order?

Can I pay in installments?

How long will it take to receive my order?

Do you ship internationally?

What payment options are available?

Resizing, Returns & Exchanges

How do I find my ring size?

Can I resize my ring?

What is your return policy?

Contact & Support

How can I reach a client advisor?

Last Call For 25% OFF | Sitewide Savings End September 30

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